If you were watching Netflix on Saturday afternoon at about 3PM Eastern Time, then you probably noticed issues with the video streaming. For about three hours, there was an outage which prevented Netflix users from watching any videos. But rather than just wait for the outage to get fixed, thousands of users made their complaints known on Twitter. There were also over 13,000 complaint posts made on Downdetector, which keeps track of complaints related to outages on major websites like Netflix and eBay. When these outages happen, people often wonder if they’re happening to other people or just them alone. Websites like Downdetector are great for confirming this. If nobody else is having an issue, it usually means the user is having a problem with their computer.
Netflix typically releases new television shows and movies on Saturdays. Today they released “Ferris Bueller’s Day Off,” “A Cinderella Story,” “How to Lose a Guy in 10 Days,” and “Titanic.” With all of these new releases, users were highly disappointed when they couldn’t watch them during the outage. Some critics believe the Netflix servers got overloaded with so many people streaming on the weekends to watch these new releases. For most people, weekends are the best time to stream because they have two days off from work and just want to binge watch their favorite movies and shows. All of these frustrations were expressed clearly on Twitter.
Netflix customer service responded to all of the complaints on their own Twitter account. They basically said they were aware of the streaming problems on the website and were working as fast as they could to fix them. This post was made at 3:30 PM Eastern Time. Then later on at about 6PM Eastern Time, they posted up another Twitter message stating that the problem has been resolved.